Shipping policy

BIOFIT® Shipping Policy

Our approach to shipping

At Biofit, we want to get your order to you quickly and responsibly. We believe how we ship our products matters just as much as the quality of the products themselves, which is why we keep our operations simple, starting with one central warehouse in China.

Where we ship from

All Biofit products are shipped from our single warehouse in China. Keeping everything in one place helps us reduce our footprint and keep products in stock, so we can ship efficiently to customers around the world.

Where we ship to

We ship worldwide. Wherever you are, you can enjoy Biofit.

How long delivery takes

Most orders leave our warehouse within 1–2 working days. Standard delivery then usually takes 7–10 working days, depending on where you are.

These are estimates. Occasionally, delivery can take longer because of things outside our control, such as customs checks, courier delays or extreme weather. If your order is taking longer than expected, get in touch and we'll look into it.

Shipping costs

Standard shipping is free on all orders.

If faster delivery options are available for your country, they'll be shown at checkout with their price. Costs depend on your destination and the size of your order.

Tracking your order

As soon as your order ships, we'll email you a tracking link so you can follow your parcel all the way to your door. If you have any questions about where your order is, our customer service team is happy to help.

Checking your delivery address

Please double-check your delivery address at checkout. If you spot a mistake, email us within 24 hours of placing your order and we'll do our best to update it before it ships. If an order can't be delivered because the address given was incorrect, we'll contact you to sort it out, but any extra delivery costs may need to be covered by you.

Our packaging

We care about the planet, so we use recyclable, biodegradable or renewable packaging materials wherever possible. Please recycle or reuse your packaging once your order arrives.

Missing, damaged or wrong orders

If your parcel is lost, arrives damaged or isn't what you ordered, please see our Return and Refund Policy (https://getbiofit.com/policies/refund-policy) or email us and we'll make it right.

Questions?

If you have any questions about shipping or your order, email us at team@biofitclothing.com. We're here to make your Biofit experience as smooth as possible.